Frequently Asked Questions

Everything you need to know about shopping with GHOST AU.

How long does shipping take within Australia?

Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Regional areas may experience slightly longer wait times.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and undergarments cannot be returned unless faulty.

How do I know which size to choose?

Each product page features a detailed size guide. Our garments generally follow standard Australian sizing, but we recommend checking specific measurements to ensure the perfect fit.

Which payment methods do you accept?

GHOST AU accepts all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Klarna.

Are your materials ethically sourced?

Sustainability is core to GHOST AU. We partner with certified manufacturers to ensure fair labor practices and utilize high-quality, durable fabrics designed to last beyond a single season.

Can I track my order once it has been placed?

Yes. As soon as your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.